If you have problems, or need help with Wireshark, there are several places that may be of interest to you (well, beside this guide of course).
You will find lots of useful information on the Wireshark homepage at https://www.wireshark.org/.
The Wireshark Wiki at https://wiki.wireshark.org/ provides a wide range of information related to Wireshark and packet capturing in general. You will find a lot of information not part of this developer’s guide. For example, there is an explanation how to capture on a switched network, an ongoing effort to build a protocol reference and a lot more.
And best of all, if you would like to contribute your knowledge on a specific topic (maybe a network protocol you know well), you can edit the Wiki pages by simply using your webbrowser.
The "Frequently Asked Questions" will list often asked questions and the corresponding answers.
Before sending any mail to the mailing lists below, be sure to read the FAQ, as it will often answer any questions you might have. This will save yourself and others a lot of time. Keep in mind that a lot of people are subscribed to the mailing lists.
You will find the FAQ inside Wireshark by clicking the menu item Help/Contents and selecting the FAQ page in the upcoming dialog.
An online version is available at the Wireshark website: https://www.wireshark.org/faq.html. You might prefer this online version as it’s typically more up to date and the HTML format is easier to use.
If you don’t find the information you need inside this book, there are various other sources of information:
|Read the README|
README.developer is packed full with all kinds of details relevant to the developer of Wireshark source code. Its companion file README.dissector advises you around common pitfalls, shows you basic layout of dissector code, shows details of the APIs available to the dissector developer, etc.
There are several mailing lists available on specific Wireshark topics:
You can subscribe to each of these lists from the Wireshark web site: https://www.wireshark.org/lists/. From there, you can choose which mailing list you want to subscribe to by clicking on the Subscribe/Unsubscribe/Options button under the title of the relevant list. The links to the archives are included on that page as well.
|The archives are searchable|
You can search in the list archives to see if someone previously asked the same question and maybe already got an answer. That way you don’t have to wait until someone answers your question.
The Wireshark community collects bug reports in a Bugzilla database at https://bugs.wireshark.org/. This database is filled with manually filed bug reports, usually after some discussion on wireshark-dev, and automatic bug reports from the Buildbot tools.
The Wireshark Q and A site at https://ask.wireshark.org/ offers a resource where questions and answers come together. You have the option to search what questions were asked before and what answers were given by people who knew about the issue. Answers are graded, so you can pick out the best ones easily. If your issue isn’t discussed before you can post one yourself.
|Test with the latest version|
Before reporting any problems, please make sure you have installed the latest version of Wireshark. Reports on older maintenance releases are usually met with an upgrade request.
If you report problems, provide as much information as possible. In general, just think about what you would need to find that problem, if someone else sends you such a problem report. Also keep in mind that people compile/run Wireshark on a lot of different platforms.
When reporting problems with Wireshark, it is helpful if you supply the following information:
|Don’t send large files|
Do not send large files (>100KB) to the mailing lists, just place a note that further data is available on request. Large files will only annoy a lot of people on the list who are not interested in your specific problem. If required, you will be asked for further data by the persons who really can help you.
|Don’t send confidential information|
If you send captured data to the mailing lists, or add it to your bug report, be sure it doesn’t contain any sensitive or confidential information, such as passwords. Visibility of such files can be limited to certain groups in the Bugzilla database though.
When reporting crashes with Wireshark, it is helpful if you supply the traceback information (besides the information mentioned in Section 1.7.8, “Reporting Problems”).
You can obtain this traceback information with the following commands:
$ gdb `whereis wireshark | cut -f2 -d: | cut -d' ' -f2` core >& bt.txt backtrace ^D $
Type the characters in the first line verbatim. Those are back-tics there.
If you do not have
You should mail the traceback to the wireshark-dev mailing list, or attach it to your bug report.
You can download Windows debugging symbol files (.pdb) from the following locations:
Files are named "Wireshark-pdb-winbits-x.y.z.zip" to match their corresponding "Wireshark-winbits-x.y.z.exe" installer packages.